The staff and other guests at Magnolia House sincerely thank you for understanding and observing the following policies:
Ambiance: To help us preserve the tranquil atmosphere, please silence your cell phones and devices or switch them to vibrate. Please be mindful of others who are also relaxing and working in this shared quiet space.
Arrival Times: New clients should arrive at least 10 minutes early in order to complete intake paperwork.
Cancellations: Please notify your technician or therapist within 24 hours of the appointment if a cancellation or reschedule is necessary.
Children: Due to State Board and Insurance Regulations, unattended children are absolutely not permitted on the property, so please make childcare arrangements before your appointment. There is no place for children to wait while their parents receive services. No children are permitted upstairs; the sole exception to this rule is minor athletes that visit the massage clinic rooms or sauna and are accompanied by a parent, guardian, or adult representative.
Deposits: Some operators require a non-refundable deposit, or contract, upon booking. This applies to bridal/wedding or prom reservations, private parties, educational classes, and mobile massage therapy (chair massage only).
Entry: Please use the front and side doors.
Gift Certificates/Vouchers: Gift certificates and vouchers expire a year from issuance. Refunds will only be made to original purchaser within 30 days and with proof of receipt. They are non-transferrable. We are not responsible for replacing misplaced gift cards. Donations expire approximately 90 days from issuance, and are also non-transferrable.
Gratuities: Tips are not expected, but are definitely welcome and appreciated.
Late Arrivals: Technicians and practitioners determine their own policies about late arriving clients.
No Shows: Lack of cancellation notice may result in a bill for the operator's lost time.
Nudity: The level of disrobing in the massage therapy clinic rooms and the esthetician's room depends upon the comfort level of the client.
Parking: Please do not block the driveway (entering from 7th to the back of the building). We own what's immediately to the rear and side, and the blacktop lot behind us.
Recovery lounge (upstairs): Feel free to take advantage of our quiet, comfortable seating area either before or after your service and help yourself to our gourmet tea selection, coffee, or pastries. We love to share.
Sauna: We will provide you with short robe and towel for seating. Please do not sit on the bare wood- or the wood bare. The sauna must be reserved in advance. It is not a walk-in service and may not be available as an add-on without prior scheduling notice. Certain medical conditions require a doctor's permission before use, and certain medical conditions prohibit the use of an infrared sauna. There will be no admittance to the sauna without an intake form that includes client health history and release. No one under 12 admitted.
Solicitation/Unwanted Advances: Our massage therapists spent hundreds of hours and thousands of dollars to earn their licenses. To keep their licenses active they take mandatory continuing education classes. They are professionals. It is illegal and highly disrespectful to proposition or to make sexual requests of these health care professionals. We will call the police. You will be permanently banned from the Magnolia House.
Vocabulary: Masseuse is not the correct term; massage therapist is.