The staff and other guests at Magnolia House sincerely thank you for understanding and observing the following policies:
Ambiance: To help us preserve the tranquil atmosphere, please silence your cell phones and devices or switch them to vibrate. Please be mindful of others who are also relaxing and working in this shared quiet space.
Arrival Times: New clients should arrive at least 10 minutes early in order to complete intake paperwork.
Cancellations: Please notify your technician or therapist within 24 hours of the appointment if a cancellation or reschedule is necessary.
Children: Due to State Board and Insurance Regulations, unattended children are absolutely not permitted on the property, so please make childcare arrangements before your appointment. There is no place for children to wait while their parents receive services. No children are permitted upstairs; the sole exception to this rule is minor athletes that visit the massage clinic rooms or sauna and are accompanied by a parent, guardian, or adult representative.
Confidentiality: Please do not ask us about other guests. We make an effort to NOT discuss them, and we certainly won’t tell you their business over the phone. 05/2021
Deposits: Some operators require a non-refundable deposit, or contract, upon booking. This applies to bridal/wedding or prom reservations, private parties, educational classes, and mobile massage therapy (chair massage only).
Entry: Please use the front and side doors.
Gift Certificates/Vouchers: Gift certificates and vouchers expire a year from issuance. Refunds will only be made to original purchaser within 30 days and with proof of receipt. They are non-transferrable. We are not responsible for replacing misplaced gift cards. Donations expire approximately 90 days from issuance, and are also non-transferrable.
Gratuities: Tips are not expected, but are definitely welcome and appreciated.
Late Arrivals: Technicians and practitioners determine their own policies about late arriving clients.
Late Cancels: Technicians and practitioners determine their own policies about late cancels. A same day cancellation fee may be applied to the service. Repeated/excessive late cancels will result in a ban from services.
No Shows: Lack of cancellation notice will result in a bill for the operator's lost time. If there is an outstanding gift certificate attached to the guest it will be considered null and completed.
Nudity: The level of disrobing in the massage therapy clinic rooms and the esthetician's room depends upon the comfort level of the client.
Online Booking (update 12/2019): our software requires a credit card to secure reservations, and the cancellation policy is set to strict. Entering an invalid or incorrect credit card number or tampering with this feature will result in a ban from services.
Parking: Please do not block the driveway (entering from 7th to the back of the building). We own what's behind and beside the building, and the blacktop lot behind us. Do not block our loading zone. Do not take more than one spot.
Phone sales: We do not accept payments over the phone. 05/2021
Recovery lounge (upstairs): Feel free to take advantage of our quiet, comfortable seating area either before or after your service. Please remember that this is a shared, quiet space and that audible cell phone use is discouraged.
Sauna: We will provide you with short robe and towel for seating. Please do not sit on the bare wood- or the wood bare. The sauna must be reserved in advance. It is not a walk-in service and may not be available as an add-on without prior scheduling notice. Certain medical conditions require a doctor's permission before use, and certain medical conditions prohibit the use of an infrared sauna. There will be no admittance to the sauna without an intake form that includes client health history and release. No one under 12 admitted.
Solicitation/Unwanted Advances: Our massage therapists spent hundreds of hours and thousands of dollars to earn their licenses. To keep their licenses active they take mandatory continuing education classes. They are professionals. It is illegal and highly disrespectful to proposition or to make sexual requests of these health care professionals. We will call the police. You will be permanently banned from the Magnolia House.
Vocabulary: Masseuse is not the correct term; massage therapist is.